Cancellationand refunds.

01Before you pay

Completing an intake or reviewing an initial preview creates no payment obligation, so you can simply stop before choosing a build price. If you have started checkout and want to stop, contact us before completing payment. Ask for any scope change or clarification before you approve payment.

02After you pay

Email support@ascendworkshq.com with your name, the service, the date of payment and the reason for your request. Do not send card numbers. We review the accepted scope, payment history, work already delivered and the order's agreed cancellation terms before confirming the outcome.

There is no blanket promise that every completed service or paid milestone is refundable. Applicable rights still apply.

03Hosting

Hosting cancellation, renewal and any transfer arrangements follow the hosting terms confirmed in writing before your payment. Cancelling a renewal and requesting a refund of an existing charge are separate requests. Any refund is reviewed against the agreed hosting terms and applicable requirements.

04Monthly services

Use your billing portal to manage or cancel an active monthly service, or contact us for help. The portal shows the cancellation date and current billing period. Cancelling renewal and requesting a refund of an existing charge are separate requests.

05Unclear scope or extra work

Extra deliverables, third-party costs and changes to approved work need separate agreement. Cancellation or refund conditions should be clear in the approved scope or purchase terms before you pay.

06How refunds are processed

When a refund is approved, it is processed through the payment provider to the original payment method where supported. Provider and bank processing times vary. We will tell you the outcome and any refund reference.

07Digital services

Ascend Works provides digital services and project work. Physical shipping and product returns are not part of these orders. Delivery timing, revision limits and final handoff are confirmed in the service scope.